Return & Exchanges (US Only)

Thank you for shopping with us at Pretty Dainty. We strive to provide you with high-quality jewelry and excellent service. To avoid returns & exchanges, please measure the jewelry you want, by reviewing the details, dimensions and photos provided for each jewelry item. We provide as much information as possible about the jewelry pieces, so that you know exactly how each item will fit on you before placing your order.

If you have any questions, prior to completing your purchase, please contact us at Info@prettyanddainty.com. We are always glad to help! 

Returns

Return Eligibility:
   - Items must be returned within 15 days of the original purchase date.
   - The jewelry must be in its original condition, unworn, and with all packaging intact.
   - Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.

Return Process:
   - To initiate a return, please complete the form linked below within the specified return period.
   - You may be required to provide proof of purchase, such as a receipt or order confirmation.

• When we receive your returned item, we will inspect for refund eligibility. If approved, you’ll be automatically refunded on your original payment method. Please note that some banks/credit card companies, take time to process and post the refund to your account.

Click HERE to get started with your return.

Exchanges
   - We do not offer direct exchanges. If you wish to exchange an item, you must return it and place a new order for the desired item.

Refund Exceptions:
   - In the event of a defective or damaged item, please contact us immediately at Info@prettyanddainty.com for assistance. Be sure to include pictures. We will work with you to resolve the issue promptly.

Additional Information:

Non-Returnable Items
   - Final sale items, clearance items, and any jewelry purchased as part of a promotion may not be eligible for return.

Cancellation Policy
   - Orders cannot be canceled once they have been processed and shipped. Please review your order carefully before completing your purchase.

Discretionary Changes
   - Pretty Dainty reserves the right to modify or update this return policy at any time without prior notice.

By making a purchase with us, you agree to abide by the terms and conditions outlined in this return & exchange policy. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.